Refurbished computer or computers PC, notebook, laptop, laptops UK, London explanation

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Refurbished computer or computers PC, notebook, laptop, laptops explanation

What does "Factory Refurbished" really mean?
All systems will have been manufactured within the past 4 months and sold through one of the UK’s largest chain of PC stores. If for any reason the product is returned, it cannot be re-sold as "New & Boxed" and it therefore goes through a Re-Manufacturing process where it is then sold as "Factory Refurbished".

: Does a Refurbished PC look 2nd hand?

Absolutely not!

In fact we take so much thought over the condition of the packaging, let alone the PC itself, that we are convinced you will think these systems are New & Boxed.

: Are Factory Refurbished Systems as reliable as a "New" PC?
Whatever the reason for return, all systems follow the same Refurbishment programme. To give you an idea of the thorough tests and checks that each machine undertakes, we have summarised the process as follows:

1. All machines that arrive at the Refurbishment Facility are powered on and tested to check for any faults. If no faults are found the Hard Drive is reformatted and the Windows 98/ Windows ME Operating System is installed. The unit is then "soak tested" for 4 hours.

2. Any faulty units are passed through to the Engineering section where the faulty parts are replaced. The unit then goes back through to point 1 above.

3. The serial number is then updated with a new serial number, which identifies it as a Factory Refurbished product and a clean label is produced outlining the Model Number, Specification, Description and Serial Number.

4. The System is then placed in new packaging and the new label is fixed to the box.

5. Prior to despatch each System is transferred to the Quality Assurance Department where all units are re-checked both technically and aesthetically. The condition of the packaging is as important as the condition of the machine. We want you to receive your Refurbished PC and think that the machine is actually New & Boxed.

6. All components of the machine are individually checked at this point. The keyboard and mouse supplied with the unit are used in the process, together with all USB ports both front and back. Our QA Engineers even run a DVD movie with headsets to ensure the sound and graphics cards are 100% tested and functioning prior to despatch.

7. The QA Engineer then signs off the QA Checklist for each PC and the System is then ready for despatch.

: What warranty terms will I receive with a Refurbished PC?
All our Factory Refurbished PC’s are supplied with a 3rd Party 12-month on-site warranty, covering all parts and labour. Our on-site warranty is one of the best available with a guaranteed first time repair. This is only possible because all our Engineers carry a full range of spare parts on each visit made.

An extended 3 year warranty can be purchased for complete peace of mind for only £149.00 + VAT. If however you take out the extended warranty when you purchase the machine this price is reduced to £99.00 + VAT. It is worth noting that if you were to purchase an extended warranty for a New & Boxed system from a high street PC store you would pay over £225.00.

Refurbished computer or computers PC, notebook, laptop, laptops explanation What does "Factory Refurbished" really mean? All systems will have been manufactured within the past 4 months and sold through one of the UK’s largest chain of PC stores. If for any reason the product is returned, it cannot be re-sold as "New & Boxed" and it therefore goes through a Re-Manufacturing process where it is then sold as "Factory Refurbished". : Does a Refurbished PC look 2nd hand? Absolutely not! In fact we take so much thought over the condition of the packaging, let alone the PC itself, that we are convinced you will think these systems are New & Boxed. : Are Factory Refurbished Systems as reliable as a "New" PC? Whatever the reason for return, all systems follow the same Refurbishment programme. To give you an idea of the thorough tests and checks that each machine undertakes, we have summarised the process as follows: 1. All machines that arrive at the Refurbishment Facility are powered on and tested to check for any faults. If no faults are found the Hard Drive is reformatted and the Windows 98/ Windows ME Operating System is installed. The unit is then "soak tested" for 4 hours. 2. Any faulty units are passed through to the Engineering section where the faulty parts are replaced. The unit then goes back through to point 1 above. 3. The serial number is then updated with a new serial number, which identifies it as a Factory Refurbished product and a clean label is produced outlining the Model Number, Specification, Description and Serial Number. 4. The System is then placed in new packaging and the new label is fixed to the box. 5. Prior to despatch each System is transferred to the Quality Assurance Department where all units are re-checked both technically and aesthetically. The condition of the packaging is as important as the condition of the machine. We want you to receive your Refurbished PC and think that the machine is actually New & Boxed. 6. All components of the machine are individually checked at this point. The keyboard and mouse supplied with the unit are used in the process, together with all USB ports both front and back. Our QA Engineers even run a DVD movie with headsets to ensure the sound and graphics cards are 100% tested and functioning prior to despatch. 7. The QA Engineer then signs off the QA Checklist for each PC and the System is then ready for despatch. : What warranty terms will I receive with a Refurbished PC? All our Factory Refurbished PC’s are supplied with a 3rd Party 12-month on-site warranty, covering all parts and labour. Our on-site warranty is one of the best available with a guaranteed first time repair. This is only possible because all our Engineers carry a full range of spare parts on each visit made. An extended 3 year warranty can be purchased for complete peace of mind for only £149.00 + VAT. If however you take out the extended warranty when you purchase the machine this price is reduced to £99.00 + VAT. It is worth noting that if you were to purchase an extended warranty for a New & Boxed system from a high street PC store you would pay over £225.00.


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